Warranty

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty below is given by Bidetto in addition to those rights. It does not limit them in any way.

Who gives this warranty

Bidetto, a registered business name of Besir Yilmaz
ABN 69 110 717 733
41 Heron Drive, Mickleham VIC 3064, Australia
info@bidetto.com.au · 0491 086 484

WaterMark certification

Every bidet seat we sell is WaterMark certified, and everything required for installation is in the box.

What is covered

Every Bidetto product is covered for 2 years from the date of delivery against manufacturing defects, including:

  • Defects in materials or workmanship
  • Failure of electronic components under normal use
  • All replacement parts - at no cost to you
  • All repair labour at our service centre - at no cost to you
  • Shipping both ways - we email you a prepaid return label, and we cover the cost of sending the repaired unit back to you

What is not covered

  • Removing the unit from your toilet and reinstalling it after repair. If you use a plumber for this, that cost is yours.
  • Damage caused by installation that did not follow the installation manual
  • Damage caused by incorrect installation
  • Damage caused by misuse, accident, neglect or modification
  • Damage caused by water pressure or water supply outside the product's stated operating range
  • Normal wear on consumable parts such as nozzles and filters
  • Products installed outside Australia

How to make a claim

Email info@bidetto.com.au with:

  1. Your order number
  2. A description of the fault
  3. Photos or a short video showing the problem
  4. The installation date

We respond within 1 business day.

What happens next

  1. We email you a prepaid shipping label - you do not pay for postage
  2. You remove the unit and send it to our service centre using that label
  3. Our technicians assess and repair it. Parts and repair labour are free under warranty.
  4. We ship the repaired unit back to you at our cost

You do not bear any cost of claiming under this warranty - assessment, parts, repair labour and shipping in both directions are covered by us. The only cost you may incur is removing and reinstalling the unit, if you choose to use a plumber for that.

Installation and your warranty

Everything required for installation is in the box. Damage caused during or by incorrect installation is not a manufacturing fault and is not covered by this warranty, so we recommend having your bidet fitted by a plumber.